Frequently Asked Questions
Everything you need to know about your KNEYATTA shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and follow the step-by-step instructions.
How do I know which size will fit me best?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect KNEYATTA fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
KNEYATTA is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections. You can find specific material details under the 'Sustainability' tab on each product page.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we can only make changes or cancellations within 60 minutes of order placement. Please contact our support team immediately at support@kneyatta.com.